Returns & Refunds Policy
Change of Mind Returns
We accept change-of-mind returns within 14 days of delivery, provided:
- The item is unused and in original packaging
- You contact us at sales@bizsupplies.com.au before returning
- Return freight is at the customer’s expense
A 15% restocking fee may apply to opened consumables (ink, powder, film).
Faulty or Incorrect Items
If you receive a faulty or incorrect item, we will arrange return freight at our cost and offer a replacement, exchange, or full refund. Please contact us within 7 days of receiving your order with photos of the issue.
Equipment Warranty
Equipment (heat presses, DTF printers, shakers) carries the manufacturer’s warranty. For warranty claims:
- Contact us at sales@bizsupplies.com.au with your order number and a description of the fault
- We will assess the claim and liaise with the manufacturer on your behalf
- Warranty periods vary by product — see individual product listings for details
Non-Returnable Items
- Custom-printed products (gang sheets, printed transfers)
- Opened ink, film, or powder once the seal is broken (unless faulty)
- Items damaged through misuse
How to Return
Email sales@bizsupplies.com.au with your order number and reason for return. We will send you a Return Authorisation (RA) number and return instructions. Do not return items without an RA number.
Refunds are processed within 5 business days of receiving the returned goods.